If your donation or payment is not going through, this guide will help you identify the cause and resolve the issue quickly.

1. Common Reasons for Payment Failure

  • Insufficient funds
  • Card does not support international payments
  • Incorrect card details
  • Bank security blocks the transaction
  • Temporary payment gateway issues

2. How to Fix Card Payment Issues

  • Double‑check your card number, expiry date, and CVV
  • Enable international transactions in your banking app
  • Try a different card
  • Contact your bank to approve the transaction

3. UPI Payment Issues

  • Ensure your UPI app is updated
  • Check if your bank server is down
  • Verify your UPI PIN

4. PayPal Issues

  • Ensure your PayPal account is verified
  • Check linked card or bank balance
  • Try logging out and back in

5. When to Contact Support

Contact support if:

  • Your card is charged but the donation doesn’t appear
  • You receive repeated errors despite correct details
  • You need a refund or correction

6. Information to Provide

To speed up support, include:

  • Your email address
  • Donation amount
  • Approximate time of payment
  • Screenshot of the error (if possible)